ROANOKE, Va. — A Roanoke car dealership is taking customer service to the next level.
Magic City Ford is used to getting people on the road, but thanks to two concerned employees, a customer is alive.
Long-time employees say this woman has been coming into the dealership for years.
When she was in nearly a week-and-a-half ago they noticed she seemed off, so they were concerned.
Little did they know how this story would unfold.
Billie Jo O'Connor has worked at Magic City Ford for the last 20 years.
Most of the time she's helping customers get their cars fixed. That is - until the other week when a long-time client seemed to be struggling.
“She had come in for service. We had replaced the battery in her car. She had an issue with it starting. We drove her home because she didn't seem like she was in good health on Friday,” said O'Connor, who is a service advisor.